Workplace Safety & Prevention Services

Summary
WSPS, one of Ontario’s largest health and safety associations, partnered with Saige to replace its old, PDF-heavy website with a new, easy-to-use, and fully accessible digital platform. The focus was on accessibility (WCAG 2.1 AA), smooth content migration, and tools that are easy to maintain.

Platform: Contentful

Challenge
The WSPS site had hundreds of regulatory documents in PDF format that weren’t accessible or mobile-friendly. There were no tools for different user roles, so updates were slow. The organization also faced legal and usability issues due to AODA non-compliance.

WSPS needed a single solution that would:

• Meet current accessibility standards

• Make it easier for users to find what they need

• Allow customization of information by region or industry

• Reduce the internal effort needed to manage and update content

How We Delivered

Accessibility & AODA Compliance
We built the website to meet WCAG 2.1 AA standards. All features like menus, accordions, and popups were made usable by keyboard and screen readers.

Our process:

• Used Stark for Figma to check color contrast and focus highlights

• Used axe DevTools and WAVE to test accessibility

• Did manual keyboard and screen reader testing with NVDA and VoiceOver

• Converted PDF content into proper HTML with headings, lists, and simple text

Structured Content in Contentful
We created a custom setup in Contentful that made it easy for WSPS to manage content:

• Built reusable content types for chapters, alerts, forms, etc.

• Added rules to keep content consistent and accessible

• Used tags and metadata to improve search and filtering

• Added support for multiple languages in the future

• Set user roles and permissions to match WSPS’s internal team structure

Editor Experience & Workflows
Instead of editing whole pages, WSPS editors now build content from ready-made parts:

• Chapters are created automatically with built-in navigation

• Notes and alerts can be reused on many pages

• Banners and announcements can be scheduled or removed automatically

Training and Support
We trained WSPS staff in three separate sessions for different roles:

• General editors (updating content and navigation)

• Department leads (publishing workflows and approvals)

• Communications team (SEO and homepage updates)

Training included:

• Live demos on a test site

• Hands-on exercises to create and publish content

• A checklist for publishing accessible and structured content

Stakeholder Collaboration

• Held meetings with key team members to understand user needs

• Created and refined wireframes together using FigJam and Figma

• Let WSPS editors test workflows and report accessibility issues

• Designed a shared governance plan for content ownership and reviews

Results

• AODA Compliance: Achieved full WCAG 2.1 AA compliance (confirmed internally and by a third-party)

• Content Control: Over 10 departments now manage their own content without needing developers

• Better Experience: The new website is faster, mobile-friendly, and fully accessible for all users